Terms and Conditions

1. Agreement to these terms

These Terms and Conditions (“Terms”) are a binding agreement between you and Orango LLC (“Orango,” “we,” “us”), a Wisconsin limited liability company. “You” means the person using our website or booking a session and, for any student under 18, also includes that student’s parent or legal guardian. By using theorango.com or booking a session, you agree to these Terms and to our Privacy Policy. Your agreement applies to every session you book, including all sessions in a recurring series, any future bookings, and any sessions Orango schedules on your behalf. If you do not agree, please do not use our website or services.

2. Our services

Orango provides live online chemistry tutoring, including one-on-one and small-group sessions, for high school, AP, and college chemistry courses. Sessions take place over video. Tutors may prepare lessons in advance using class materials you provide.

3. Booking and payment

Sessions are booked and paid for through our online scheduling system. Current prices are shown when you book. Payment is due at the time of booking unless we agree otherwise in writing.

4. Cancellations and rescheduling

Please cancel or reschedule at least 24 hours before your session start time. Sessions canceled or rescheduled with less than 24 hours’ notice, and sessions you miss without notice, are charged in full. If Orango needs to cancel or reschedule a session, we will offer you a new time or a refund for that session.

5. Students under 18

Many of our students are in high school, and students under 18 are welcome to book and attend sessions with a parent or legal guardian’s consent. That consent is all that is required. By booking a session, including checking the agreement and confirmation boxes on our booking form, the person booking represents and warrants that either (a) they are at least 18 years old, or (b) the student’s parent or legal guardian has reviewed these Terms, consents to the student’s use of our services, has authorized the booking and payment, and agrees to these Terms on the student’s behalf. A student under 18 who books for themselves specifically represents that their parent or legal guardian has given this authorization. Any payment made with a parent or guardian’s payment method is made with their authorization. Orango is entitled to rely on these representations and does not independently verify the age of anyone who books or the existence of parental consent. Orango may, at any time, ask for confirmation from a parent or guardian and may cancel or decline sessions if it is not provided. The parent or guardian of a student under 18 is responsible for the student’s use of our services, including payment and compliance with these Terms. We encourage including a parent or guardian’s email with bookings for students under 18, and parents and guardians are always welcome to attend sessions. Orango tutors communicate with students under 18 only through Orango’s official channels, such as session links and Orango email, and never through personal phone numbers or social media.

6. Academic integrity

Orango teaches students to understand the material. We do not complete graded assignments, quizzes, exams, or other assessed work for students, and you agree not to use our sessions for that purpose. You are responsible for following your school’s academic integrity and honor code policies, and for only uploading materials you are permitted to share.

7. No guaranteed results

We work hard to help every student succeed, but learning outcomes depend on many factors outside our control. We do not guarantee any particular grade, score, or result.

8. Session recordings and intellectual property

All tutoring sessions, lesson plans, explanations, practice problems, and other materials created by Orango are Orango’s intellectual property. Sessions are not routinely recorded. Orango may record a session for its own use or to provide to the student; any recording belongs to Orango. Sessions with a student under 18 are recorded only with a parent or guardian’s permission. You may not record any session yourself, and you may not copy, share, post, sell, or distribute any session, recording, or Orango material without our written permission. Recordings we provide to you are for your personal study only.

9. Materials you provide

You keep ownership of the class materials you upload. You give Orango permission to use them only to prepare and deliver your sessions.

10. Website content

The content on theorango.com, including text, graphics, and educational materials, belongs to Orango or its licensors. You may view it for personal, non-commercial use. You may not copy, republish, or scrape it, or use it to build a competing product, without our written permission.

11. Conduct

Please treat tutors respectfully during sessions and in all communications. We may decline or end services for abusive behavior, misuse of our services, or violations of these Terms.

12. Third-party services

We use third-party services for scheduling, payments, and video sessions. Your use of those services may also be subject to their own terms and policies.

13. Disclaimers and limitation of liability

Our website and services are provided “as is.” To the fullest extent permitted by law, Orango is not liable for any indirect, incidental, or consequential damages arising from your use of our website or services, and our total liability for any claim is limited to the amount you paid for the session or sessions the claim relates to. Orango is not responsible for bookings or use of our services that violate these Terms, including a student under 18 booking or attending without a parent or guardian’s permission, or anyone providing inaccurate information when booking. The person who books, and for a student under 18 that student’s parent or guardian, is responsible for the accuracy of the information provided and for following these Terms. You agree to indemnify and hold Orango harmless from any claims, losses, or expenses arising from your violation of these Terms or any inaccurate confirmation you provide, to the fullest extent permitted by law.

14. Governing law

These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-law rules.

15. Changes to these terms

We may update these Terms from time to time. The current version will always be posted on this page with its effective date. Continuing to use our website or services after an update means you accept the updated Terms.

17. Contact us

Questions about these Terms? Email us at info@theorango.com.